Reference

How 2rue Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account on 2rue, how we use it, and the choices you have over it.

Data collected only as neededUPI, Paytm, PhonePe details encryptedNo data sold to third partiesYou can request deletion at any timeIndia-specific privacy commitments

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What This Policy Covers and Where It Applies

2rue Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

2rue operates subject to the laws of the jurisdiction in which it is licenced, and this Privacy Policy applies to all accounts opened where local law permits. When you transact using UPI, Paytm or PhonePe, we handle the associated financial identifiers strictly to process your deposit

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or withdrawal — we do not store full payment credentials on our servers beyond what transaction reconciliation requires. Account data such as your name, email address, mobile number and deposit history is retained for as long as your account remains active and for a legally required
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period after closure. If you are accessing 2rue from India, your rights under applicable Indian data-protection legislation apply in full. We update this policy whenever our data practices change and we notify you via the email address linked to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our privacy team is available through three direct channels.

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email and the specific data you want to access, correct or remove, and we will respond within 48 hours.

Live Chat Support Open the chat widget on any page of 2rue and select the Privacy option from the support menu. An agent can raise a formal data request on your behalf during chat hours.

Account Settings Panel Log in, head to Account Settings, and use the Data and Privacy section to download your personal data file or submit a deletion request directly without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

Every layer of 2rue — from the account login screen to UPI withdrawal processing — is built with your data security in mind.

Data We Collect

We collect only what is necessary: your name, email, phone number, date of birth for age and identity checks, and…

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand which lobby pages you visit most.

Account Security

Your 2rue account is protected by encrypted password storage and optional two-factor authentication sent to your registered mobile number.

Data Retention Schedule

Active account data is held for as long as your account is open.

Third-Party Sharing

We share your data only with payment processors like UPI and Paytm networks to complete transactions, and with identity verification…

Requesting Changes

Submit a data access, correction or erasure request through email, live chat, or the Account Settings panel.

Common Questions About Your Privacy at 2rue

These questions come from people who want to understand their data rights before or after opening an account. If your question is not here, reach out through live chat or the privacy email address.

We collect your name, email address, mobile number and date of birth at registration. If you make a deposit via UPI, Paytm or PhonePe, the transaction reference is logged for reconciliation. We do not collect data beyond what account operation requires.

We share data only with payment processors to complete UPI, Paytm and PhonePe transactions, and with KYC verification partners when your identity needs to be confirmed. We do not sell, rent or trade your data with advertisers.

After closure, we retain the minimum records required under applicable Indian law — typically transaction histories and identity documents — for the legally mandated period, then permanently delete them from our systems.

Yes. Log in and go to Account Settings, then Data and Privacy, to download your personal data file. Alternatively, email our privacy team with your request and we will send the file within 14 working days.

Submit a deletion request through Account Settings, live chat, or by emailing the privacy team. We acknowledge within 48 hours and complete verified deletions within 14 working days, subject to any legal retention obligations.

Payment identifiers like UPI virtual payment addresses and Paytm wallet references are encrypted in transit and at rest. We retain only the transaction reference needed for reconciliation — not your full UPI PIN or wallet credentials.

Where local law permits access to 2rue, Indian data-protection legislation applies and you have the right to access, correct and request deletion of your data. Contact our privacy team to exercise any of these rights at any time.

How 2rue Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Data We Collect

Cookie Practices

Account Security

Data Retention Schedule

Third-Party Sharing

Requesting Changes

Common Questions About Your Privacy at 2rue

01 What personal data does 2rue collect when I open an account?

02 Does 2rue share my data with anyone outside the platform?

03 How long does 2rue keep my personal data after I close my account?

04 Can I download a copy of all the data 2rue holds about me?

05 How do I ask 2rue to delete my personal data?

06 How does 2rue protect the payment details I use for UPI or Paytm deposits?

07 What are my rights regarding the data 2rue holds, and do Indian data-protection rules apply?

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